Welcome to Wanstead Florist. These Terms & Conditions set out the legal framework that applies to all purchases made via our website for flower delivery in Wanstead and the surrounding areas. By placing an order with us online, you accept these Terms & Conditions in full. Please read them carefully before using our services. These terms apply to all customers within Wanstead and nearby locations.
In these Terms & Conditions, references to "we", "us", or "our" relate to Wanstead Florist. References to "you" or "your" refer to the customer placing an order through our website. "Goods" or "products" refer to any floral arrangements, bouquets, plants, or associated items offered for sale by Wanstead Florist. "Website" means the Wanstead Florist online platform.
2.1 Placing an Order: Orders for flower delivery in Wanstead and the surrounding areas can be placed via our website at any time. Upon placing your order, you are making an offer to purchase goods from us in accordance with these Terms & Conditions. Once your order is received, we will send a confirmation by way of an order acknowledgment to the email address provided. This does not indicate acceptance of your order.
2.2 Order Acceptance: Acceptance of your order and formation of the contract between you and Wanstead Florist occur upon dispatch of the goods, unless you are otherwise notified. We reserve the right to decline orders at our discretion, particularly for reasons including, but not limited to, unavailability of products, payment issues, or errors in product or pricing information.
2.3 Order Details: It is your responsibility to ensure that all order details (including delivery address, recipient's details, date, and card messages) are accurate at the time of ordering. We cannot accept any liability for orders that are incorrect due to information provided by you.
2.4 Product Substitution: Due to the nature of fresh flowers and availability, it may sometimes be necessary to substitute items within the order with similar products of equal or greater value. We will ensure that such substitutions maintain the overall quality, style, and value of the arrangement.
3.1 Pricing: All prices for goods and delivery displayed on our website are in Pounds Sterling (£) and are inclusive of VAT, unless otherwise stated. Delivery charges may apply and will be clearly displayed during the checkout process before you confirm your order.
3.2 Payment Method: We accept payment by the methods presented at checkout, which may include debit card, credit card, and other secure online payment gateways. Full payment must be received and cleared before we can process and dispatch your order. If payment is not received or is declined, no contract will exist between you and Wanstead Florist, and your order will not be fulfilled.
3.3 Payment Security: All card payments are processed through secure payment gateways. We do not store your card details on our systems. Your privacy and security are of utmost importance to us. For more information, please refer to our Privacy Policy.
4.1 Delivery Areas: We offer online flower delivery throughout Wanstead and the surrounding areas as indicated on our website. Please check availability of delivery to your postcode prior to placing your order.
4.2 Delivery Times: While we endeavour to deliver your order on your specified date, delivery times cannot be guaranteed. Same day and next day delivery options may be available but are subject to cut-off times and product availability. Deliveries will usually be made between standard business hours unless otherwise arranged.
4.3 Delivery Instructions and Access: It is your responsibility to ensure that someone is available to accept delivery at the provided address. If no one is available, we may leave the flowers in a safe place, with a neighbour, or attempt redelivery, where possible. You agree to provide clear delivery instructions to ensure successful handover.
4.4 Delayed or Failed Delivery: We cannot accept liability for late or failed deliveries due to circumstances beyond our control, including but not limited to adverse weather conditions, incorrect delivery information, or refusal by the recipient. In such cases, we will attempt to rectify the issue where possible, but refunds may not be given.
5.1 Order Cancellation by Customer: You may cancel or amend your order by contacting us as soon as possible after placing it. Cancellations or changes will only be possible if the preparation or dispatch of your order has not commenced. Orders for same-day delivery cannot be cancelled or changed once confirmed. If your order is eligible for cancellation, we will issue a refund by the same payment method used to place the order.
5.2 Cancellation by Wanstead Florist: We reserve the right to cancel any order where we are unable to fulfil your request due to, for example, product unavailability, payment or verification issues, or if your order is found to be fraudulent. In these cases, we will notify you promptly and refund all amounts paid.
5.3 Returns and Refunds: Due to the perishable nature of fresh flowers and plants, we are unable to accept returns unless your order arrives damaged or significantly not as described. In such cases, please contact us within 24 hours of delivery and provide photographic evidence where possible. We may offer a replacement or refund at our discretion. Please note that slight variations may occur due to the natural character of products and seasonality.
6.1 Limitation of Liability: While we endeavour to supply all products and services with reasonable care and skill, Wanstead Florist's total liability in contract, tort, or otherwise arising in connection with these Terms & Conditions shall be limited to the purchase price of the goods in question. We are not liable for any indirect, special, or consequential loss or damage incurred by you in connection with your order, including but not limited to loss of profits, data, or goodwill.
6.2 Force Majeure: We shall not be liable for any failure or delay in performance of our obligations under these Terms & Conditions resulting from causes beyond our reasonable control. Force majeure events include (but are not limited to) natural disasters, war, epidemics, strikes, or failures of suppliers or shipping facilities.
6.3 Consumer Rights: Nothing in these Terms & Conditions is intended to affect or limit your statutory rights under UK consumer protection law.
If you are dissatisfied with our service or your delivered flowers, please contact us within 24 hours of receipt. We will strive to resolve any issues promptly and to your satisfaction. Your feedback is important in helping us to continually improve the quality of our flower delivery service in Wanstead and the surrounding areas.
All content on this website, including images, designs, logos, and text, is the property of Wanstead Florist or relevant licensors. You may access and use this website for personal, non-commercial use only. Reproduction, distribution, or modification of any content is prohibited without our express written permission.
Your privacy is important to us. All personal information provided to Wanstead Florist is handled in accordance with applicable UK data protection laws. We use your data solely for the purpose of fulfilling your flower delivery order and do not share it with third parties except as required to complete your order. Please refer to our Privacy Policy for more details.
We reserve the right to amend these Terms & Conditions at any time. Any changes will be posted on our website and will take effect from the date of publication. Continuing to use our website and services after any amendment constitutes your acceptance of the updated terms.
These Terms & Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to resolve any disputes arising from or related to your use of our website and services.
12.1 Entire Agreement: These Terms & Conditions, together with our Privacy Policy, constitute the entire agreement between you and Wanstead Florist with respect to your online purchase and delivery of flowers in Wanstead and surrounding areas.
12.2 Severability: If any provision of these Terms & Conditions is found to be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
12.3 No Waiver: No failure or delay by Wanstead Florist in exercising any right under these Terms & Conditions shall constitute a waiver of that or any other right or remedy.
These Terms & Conditions are applicable to all customers placing online orders with Wanstead Florist for flower delivery in Wanstead and the surrounding areas. By confirming your purchase, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.
Should you have any further questions regarding these terms or our flower delivery service, please contact our customer service team for assistance.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Wanstead, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Wanstead.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
