Our Returns & Refunds Policy in Wanstead

Fresh Flowers Guarantee for Wanstead

At Wanstead Florist, we take exceptional pride in delivering only the freshest, highest-quality flowers to our valued customers. Our fresh flowers guarantee means that every bouquet we create is designed to delight and crafted to last, ensuring your floral gift makes the perfect impression. As a trusted local florist serving households and businesses throughout Wanstead and nearby areas, our commitment to freshness, quality, and customer satisfaction is at the heart of everything we do.

Damaged-on-Arrival Policy

We understand that receiving flowers in perfect condition is important for every occasion. If your flowers arrive damaged or significantly wilted, please let us know as soon as possible after delivery. We will require a photo of the damaged flowers to assess the situation and help us understand the problem. Our team will quickly work with you to resolve the matter, providing a prompt replacement or refund as appropriate.

Freshness Window Commitment

Our flowers are hand-selected daily to ensure maximum freshness and longevity. We guarantee that every bouquet will remain fresh for a minimum of 5 days from the date of delivery, provided they are cared for as instructed. If for any reason your flowers do not meet this standard, simply reach out to us within this freshness window. We will be happy to discuss your concerns and provide a suitable solution, as your satisfaction is our priority.

Refund and Replacement Options

We offer flexible solutions if you are not satisfied with your purchase due to quality issues:

• Replacement: If your flowers do not meet your expectations or are damaged on arrival, we can arrange for a replacement bouquet to be sent promptly to you or your recipient.
• Refund: If you prefer, we can issue a full or partial refund, depending on the nature of the issue, to the original payment method used for the order.

Complaints Process

We aim to provide a seamless and joyful experience whenever you order from Wanstead Florist. If you have a complaint about our products or service, please contact us with a clear description of your concern and any supporting details such as order number, photos (if relevant), and delivery details. Once received, we will acknowledge your complaint within one working day and work diligently to resolve the matter. We appreciate all feedback as it helps us continually improve our offerings and service for our Wanstead community.

Our Promise as Your Local Florist

Wanstead Florist is dedicated to building lasting relationships throughout the Wanstead area by providing outstanding flowers and attentive customer care. Whether serving your home, business, or special event, your trust is our top priority. Thank you for choosing and supporting your local florist – we look forward to bringing more beauty into your world with our fresh flower creations.